RKY Careers Programme
Global Virtual Assistant & Remote Business Support
Learn to support founders and small businesses from a distance. You will cover secure working, admin and executive support, operations, client content, automation and finding your own clients.
Eight live classes over four weeks, then two weeks of group project work. Each class ends with something you can show a client.
What You Will Learn
What the Programme Covers
Each topic is taught with live demonstrations, realistic business examples and hands-on practice.
Secure Remote Working
Handling client information safely, setting permissions, managing passwords and handing work over.
Executive Support
Managing calendars, preparing meetings, writing minutes, tracking actions and planning travel.
Business Operations
Setting priorities, running project boards, writing simple procedures, organising files and reporting progress.
Customer Support & CRM
Answering enquiries, escalating problems, tracking leads and building simple spreadsheet reports.
Founder Content
Capturing a founder's voice, writing LinkedIn posts and running a review and approval process.
AI & Automation
Using AI for drafts and research, checking the output, and building simple automated workflows.
Finding Clients
Describing your services, running discovery calls, writing scopes of work, pricing and proposals.
Full Simulation
Working through a complete client brief, from reading it to handing over the finished work.
Outcomes
What You'll Be Able to Do
Eight things you'll walk out knowing how to do, not just knowing about.
Protect client information from day one
Set up a client workspace with the right access levels, keep an access register, manage passwords with multi-factor authentication, and hand work over so the next VA can carry on without questions.
Keep an executive's week under control
Resolve calendar clashes and time zone problems, prepare agendas and briefing notes, write minutes that track who does what by when, and plan multi-city travel with a backup plan.
Run projects and operations smoothly
Sort a pile of scattered tasks into a prioritised project board, write procedures a new VA can follow without help, keep files organised, and send a one page weekly progress report that names the blockers.
Handle enquiries, leads and reporting
Reply to customers using clear response standards, escalate complaints with a proper note, track leads and follow-ups in a simple CRM, and turn spreadsheet data into a monthly report a founder understands in two minutes.
Create content in a founder's voice
Capture how a founder speaks in a voice guide, draft LinkedIn posts that sound like them, turn one webinar or voice note into several pieces of content, and run a clear approval process before anything is published.
Use AI and automation to get more done
Use AI to draft emails, summarise research and meetings, and write first versions of procedures, then check every output for errors. Know what client information must never go into an AI tool, and build, test and fix a simple automation.
Find, win and onboard clients
Position your services, run a discovery call, define a scope of work with clear boundaries, price your packages, and write a proposal that speaks to the client's actual problem.
Deliver a complete client project
Read a brief, share out responsibilities, work back from the deadline, quality check the output and hand it over professionally. Then put it all into practice in a two week group work experience.
You leave with a portfolio of 8 practical work packs you can show to clients and employers.
Tools
Tools You'll Learn
Workspace and collaboration
Testing and evaluation
The Class Plan
Eight Classes, One Task Each
Open a class to see what it covers and what you will produce.
Week 1
Class 1 · Saturday Professional VA Foundations, Core Tools & Secure Remote Working Output: Secure Client Workspace Pack
What you will learn
- What the VA role involves and what clients expect from you
- Setting up the core tools you will use for client work
- Protecting client information with permissions, passwords and handovers
What you will produce
Class 2 · Sunday Administrative and Executive Support Output: Executive Support Pack
What you will learn
- Managing an executive's calendar, including clashes, time zones and focus time
- Preparing meetings and writing minutes with clear actions
- Planning a multi-stop trip with backup options
What you will produce
Week 2
Class 3 · Saturday Business Operations and Project Coordination Output: Project Operations Pack
What you will learn
- Ranking tasks and setting realistic deadlines
- Setting up and keeping up a project board
- Writing a simple procedure, organising files and reporting progress
What you will produce
Class 4 · Sunday Customer Support, CRM, Spreadsheets and Reporting Output: Customer and Lead Management Pack
What you will learn
- Handling enquiries and complaints, and when to escalate them
- Tracking leads and follow-ups in a simple CRM
- Using spreadsheet formulas to produce a short business report
What you will produce
Week 3
Class 5 · Saturday Social Media and Personal Branding Support for Founders Output: Founder Content Pack
What you will learn
- Capturing how a founder writes and speaks in a short voice guide
- Writing LinkedIn posts that sound like the founder
- Turning one source into several posts and running an approval process
What you will produce
Class 6 · Sunday AI-Assisted Productivity and Workflow Automation Output: AI and Automation Work Pack
What you will learn
- Using AI for emails, research, meeting notes and procedures
- Checking AI output and keeping client information private
- Building, testing and fixing a simple automation
What you will produce
Week 4
Class 7 · Saturday Client Onboarding, Scope of Work, Pricing, Proposals and Client Acquisition Output: Client Acquisition Pack
What you will learn
- Describing your service clearly and planning how to find clients
- Running a discovery call and onboarding a new client
- Writing a scope of work, setting prices and drafting a proposal
What you will produce
Class 8 · Sunday Integrated Business Support Simulation and Group-Project Briefing Output: Group Project Launch Plan
What you will learn
- Using Classes 1 to 7 in a simulated client job
- Reading a brief, sharing out work, meeting deadlines and handing over
- Getting ready for the two weeks of group project work
What you will produce
Group Project Work
Two Weeks Putting It All Together
After Class 8, you will work in a small team on a project set and assessed by RKY Careers. Most of the work is done independently.
Class 8 prepares your team to read the brief, share out the work, plan deadlines and hand over the finished pieces.
Support During the Project
Get help when you are stuck, without waiting for the next class.
- A shared question channel with a set reply window
- Short open sessions each week for blockers
- A simple template for asking for help clearly
Preparation Material
Self-paced material so class time goes on doing the work.
- A guide to setting up your tools before Class 1
- A spreadsheet practice file with formula exercises
- AI practice prompts and automation troubleshooting examples
- A short WordPress updates guide with a checklist